Last updated: [15/1/2026]

At BagBloom, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our refund and return policy below.

1. Returns Eligibility

You may request a return if:

• The item is unused, unworn, and in its original condition
• The item is returned with original packaging, tags, and accessories
• The return request is made within 7 / 14 / 30 days of delivery (choose one)

Items that are damaged due to misuse, worn, or altered are not eligible for return.

2. Non-Returnable Items

The following items cannot be returned or refunded:

• Items purchased on clearance or sale (unless damaged or defective)
• Gift cards
• Personalized or custom-made products
• Items returned without original packaging

3. Damaged or Incorrect Items

If you receive a product that is:

• Damaged
• Defective
• Incorrect

Please contact us within 48 hours of delivery with photos or videos as proof. We will arrange a replacement or refund at no additional cost.

4. Refund Process

Once your returned item is received and inspected:

• You will be notified of approval or rejection
• Approved refunds will be processed within 5–10 business days
• Refunds will be issued to the original payment method

Shipping charges are non-refundable unless the return is due to our error.

5. Return Shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect
• We recommend using a trackable shipping service
• BagBloom is not responsible for lost return shipments

6. Exchange Policy

We offer exchanges for the same item (size, color, or model), subject to availability. Exchange requests must follow the same eligibility rules as returns.

7. Order Cancellations

• Orders can be canceled within 24 hours of placing the order
• Once the order is shipped, it cannot be canceled and must follow the return process

8. Late or Missing Refunds

If you haven’t received your refund:

1. Check your bank or payment provider
2. Contact your card issuer (processing times may vary)
3. If the issue persists, contact us for assistance